Order cancellation depends on the order status and whether the item has already been prepared for shipment.
Before Shipment
If your order has not shipped, you may request cancellation through support.
After Shipment
Once the order has shipped, cancellation may no longer be possible. In that case, you may need to follow the return process after delivery.
Refund Timing
If a cancellation is approved, the refund will follow the original payment method rules and bank timelines.